Thank you for shopping at Nishalambha.com. Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms stated below.

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1. Overview

This policy applies to all beauty and health products purchased from www.nishalambha.com. We maintain a strict return and refund policy due to the nature of our products.

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2. Return Eligibility

A return request will be accepted only under the following conditions:

• Return request is raised within 7 days of product delivery
• Product is unused, unopened, and in original packaging
• Product seal is intact
• Product is damaged or incorrect at the time of delivery

Any product that does not meet these conditions will not be eligible for return.

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3. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Opened or used products
• Products with broken seals
• Products returned without original packaging
• Products damaged due to customer mishandling

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4. Order Cancellation Policy

• Orders can be cancelled only before shipment.
• Once the order has been shipped, cancellation is not allowed.
• If a cancellation is approved before shipment, delivery charges (if applicable) may be deducted from the refund amount.

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5. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, you must report it within 48 hours of delivery.

To raise a request, please provide:

• Clear photos of the product
• Unboxing video (mandatory)

Requests raised after 48 hours will not be accepted.

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6. Return Process

To initiate a return, contact us at:

📧 support@nishalambha.com
📞 +91 9034206224

Please include:

• Order ID
• Reason for return
• Photos & unboxing video (if applicable)

Returns sent without prior approval will not be accepted.

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7. Refund Policy

Once your return request is approved and the product is inspected:

• Refunds will be processed within 5–7 business days
• Refunds will be issued via:
  • Original payment method
  • Bank transfer (if required)

Shipping or delivery charges are non-refundable.

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8. Return Shipping Charges

• Return shipping cost will be borne by the customer if:
  • Order is cancelled without valid reason
• If the product is damaged or incorrect, return shipping may be arranged after approval.

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9. Exchange Policy

• Exchanges are allowed only for the same product
• Exchange requests must meet return eligibility conditions
• Exchange is subject to stock availability

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10. Contact Information

For any return, refund, or exchange queries, contact us at:

Nishalambha Support Team
📧 support@nishalambha.com
📞 +91 9034206224

📍 Return Address:
CSC Market, Sector 18B Rd,
Sector 18, Sector 18A Dwarka,
Dwarka, New Delhi, Delhi – 110075